Same Cashier Rips Me Off Again
My boyfriend ran into a state of affairs about a month ago with Dunkin' Donuts. He paid for a $2 coffee at the drivethru with a $50 nib. He received $7 equally his alter and no receipt, so he parked the auto and went within to get the receipt and $40 they didn't give him. The clerks working said they couldn't open up the drawer because the director wasn't at that place.
He went back the next twenty-four hour period to speak to the manager. She said she would scout the security tapes and telephone call him that twenty-four hour period. He never received a call. He called her back the fallowing day and she rudely told him to "cease trying to rip them off".
We are truly honest people. Nosotros've both worked in retail and know how to handle customers. We've contacted Dunkin's consumer care (three times!) and accept received no response. Is there anything else nosotros can exercise? -Vicki
First off, I'grand so deplorable about this! What a frustrating state of affairs!
In this example, since at that place's no receipt and likely no transaction record — equally your swain paid with greenbacks — it comes down to your give-and-take confronting theirs. How far you take it will depend upon how much time y'all have and how much $40 is worth to y'all. Here are some suggestions I would have for dealing with this type of situation:
1) Certificate the Experience in Particular
I had a really bad experience at CVS one fourth dimension where the manager accused me of stealing and told me rather loudly to never come back to the store. He didn't incorrectly charge me, as was the case with y'all, but he did treat me in a very rude manner for using coupons every bit intended. As shortly as I arrived dwelling from the store, I wrote out what happened in very in-depth detail. I wanted to brand sure that I didn't forget anything in case I couldn't get ahold of someone at CVS corporate for a few days.
{By the way, CVS corporate was very polite and atoning and actually wanted the managing director to call and apologize to me personally. I told them that wasn't necessary, but did ask that they clearly inform this particular store's manager and employees of how ECBs and coupons worked. Plain it worked, because that store became very coupon-friendly!}
2) Contact By Phone and Email
I see that Dunkin' Donuts has a contact course and a ane-800 number on their website. I'd contact them through both at least in one case a day or every other mean solar day until y'all get a response. I'd also call the local shop and politely inform them that you are contacting corporate and also reporting this to the Improve Business Bureau. They demand to understand that this is improper treatment of their customers and will consequence in consequences for them if they don't resolve it.
3) Exist Polite But Persistent
Don't requite up if you lot don't get a response within a few days. Keep trying until you get through to someone. Simply don't always permit yourself to be frustrated or flustered with someone on the phone or through e-mail. Showing common courtesy equally well as professionalism will always get you much farther than ranting and raving will.
4) File a Complaint With the Ameliorate Business Agency
If you cannot resolve this with the local shop or with the corporate headquarters, I'd suggest filing a complaint with the Better Business concern Bureau. There are some good tips here if you plan to go that route.
If this had happened to yous, how would you answer? What suggestions or communication do you have for Vicki and her beau?
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Source: https://moneysavingmom.com/qa-tuesday-what-do-you-do-if-a-business-refuses-to-acknowledge-that-they-shorted-you-over-40/
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